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Mesa, AZ Infiniti Dealer Takes BBB Accreditation Seriously
(05/09/2012 07:47 PM)

Increased competition has now become a staple of the automotive industry, saddling local car dealerships with pressures that have caused many car dealers to implode. But local Infiniti car dealer Coulter Infiniti in Mesa has taken a revolutionary approach in the local market, impressing such consumer advocacy groups as The Better Business Bureau.
2011 Infiniti M37
Sales manager Greg DePaola, sensing the new wave of stressors for car dealerships has taken a proactive role in ensuring that the customer satisfaction at Coulter Infiniti far exceeds the norm. Not only has he cut the sales staff to productive and low-pressure levels, but he has also re-vamped their used car sales department with special information packages detailing the ins and outs of every used car they offer. Furthermore, the Mesa, AZ car dealer shops around extensively so they can offer their customers the absolute best price available on any used or new Infiniti automobile.

The principles employed by Mr. DePaola have had an obvious effect on the company’s standing with the Better Business Bureau (BBB), with which the car dealer has an impressive “A” rating, something smart consumers often search for to no avail. The BBB rates car dealers on their record of addressing customer complaints, their accreditation with the bureau, and their comprehensive “Standards for Trust.”

Other amenities and services that set the dealer apart from other car dealerships are a comprehensive online parts store, high quality loaner vehicles, extended service hours to fit customer needs, flexible car loans and “Concierge” valet service. Furthermore, they have dedicated themselves to a full-disclosure, low-pressure sales environment in which the consumer may feel free to take or leave deals in accordance with their own comfort level.

Camille H of Phoenix, AZ, has this to say of the car dealer, Arizona: “…I saved a lot of money and got a great loaner. I am more than happy to spend a few extra minutes on the freeway for the ease and customer service I get.” Ryan Lake, another happy customer, rates his experience with the car dealer: “The entire staff was several notches above the average car dealership in terms of courtesy and professionalism.”

Infiniti is a three-time chart topper on the J.D. Power & Associates Customer Service Index scale. Coulter Infiniti is accredited with the BBB and is a member of Ethical Arizona. Coulter Infiniti is a member of the Coulter automotive family and is located at 6225 E. Test Drive, Mesa, AZ.

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